Shipping and Return Policies

Shipping & Returns Policies - PLEASE READ

Thank you so much for shopping with Briella Beauty Collection.

 

Processing Time
All orders are handmade and processed within 2–5 business days. Please note that during high-demand periods, processing may take slightly longer.

 

Shipping Rates & Delivery Estimates
Shipping fees are calculated at checkout based on your location and chosen delivery method.
Estimated delivery times:

• Standard Shipping: 3–7 business days (US)

• International Shipping: 7–21 business days (varies by location)

Shipment Confirmation & Tracking
You’ll receive a confirmation email with tracking information once your order has shipped.

Customs, Duties, and Taxes
Briella Beauty Collection is NOT responsible for any customs or import taxes that may apply to international orders. All fees are the customer’s responsibility.

 

Returns & Exchanges Policy

Due to the personal nature of our products, we do not accept returns or exchanges for hygiene and safety reasons.

All sales are final unless the product arrives damaged or defective.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at briellabeautycollection@gmail.com with your order number and a photo of the item. We will gladly offer a replacement or refund in such cases.

Cancellations
We accept cancellations within 24 hours of placing your order. After that, your order will already be in production and cannot be canceled.

 

Additional Notes

• All products are handmade in small batches to ensure quality and freshness.

• Please store products in a cool, dry place to preserve shelf life.

• If you have any skin sensitivities, we recommend doing a patch test before full use.

• Product consistency and appearance may vary slightly due to the nature of natural ingredients.​

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1. We regret to inform you that we are NOT responsible for lost or stolen packages. All shipments are insured, and customers should contact the carrier directly with tracking information to file any complaints.

2. There are NO returns/exchanges on sale items.

3. There are NO returns/exchanges on Body Butters nor Sugar Scrubs nor Body Oils

4. Tracking numbers are sent to you via email when your ordered has been shipped. Please make use of the tracking number with usps.com to follow up on the whereabouts of your package before contacting me. If you live in an apartment, condo, or a single style residence, and you were NOT home at the time the package was delivered, please check with your landlord or neighbors about the package that was ATTEMPTED to be delivered to you before contacting us.

5. If your package/order was marked as 'undeliverable' by the United States Postal Service, and a note was left on your door, PLEASE contact your local Post Office before contacting us.

• If you were not home at the time your order was delivered, USPS will leave a note on the door for you to call and make arrangements to either pick up your order or to have it redelivered. If your order is NOT claimed within 15 days from the time it was delivered, USPS will return your order back to me.  If it is returned to us you will have to PAY to have it RESHIPPED to you.

  If you order a product in error, please use the form below to discuss details on returning. The cost of returning the product is the customer’s responsibility.

• CANCEL ORDERS

• You can cancel your order via the form below within 24 from the date you placed your order. We will issue you a full refund. After 24 hours we will continue to process the order and you will not be able to cancel.

• ADDING ON TO AN ORDER

• You can add on to your order by using the form below within the first 24 hours from the date you place the order. We will discuss specific instructions via email. Due to order volume, we will not be able to add on/change an order after 24 hours.